Different types of orders require various turnaround times and shipping methods. Each order is shipped through the United States Post Service. MOST orders generally ship within 2-5 days via USPS Priority Mail.
CUSTOM ORDERS or LARGE ORDERS may require a 1-2 week turnaround and ship via USPS First Priority Mail.
INTERNATIONAL ORDERS of small items are shipped via USPS First Class International Mail, custom sets or larger orders are shipped USPS Priority International Mail. In both instances, buyers are welcome to purchase additional insurance and are responsible for any customs or VAT fees imposed by their country.
I strive to produce high quality products & seek to make my customers happy. If you are not pleased with your order or an error has been made, please contact me within 3 days of receipt of purchase. Unsolicited returns will not be accepted and returns must be made within 10 days of delivery with items returned unused & with original packaging. Shipping fees are non-refundable.
PLEASE NOTE, customized items are non-refundable unless an error has been made on my part. In those rare instances, I will work diligently to remedy the situation.
NOTE: Cascade Iron Co. is not responsible for any damage to walls, drywall, or items due to failed shelving systems. Please use our guide for proper installation.